Shipping Policy
We carefully prepare and ship each order with intention and care to ensure your herbal teas arrive safely and in optimal condition.
Order Processing
All orders are processed within 2-5 business days (excluding weekends and holidays). Because many of our products are handcrafted in small batches, processing times may vary slightly during high- volume periods. You will receive a confirmation email once your order has shipped.
Shipping Methods & Delivery Times
We currently ship within Canada using trusted carriers. Estimated delivery times are provided at checkout and may vary depending on location and carrier conditions. Please note that delivery times are estimates and not guaranteed.
Shipping Rates
Shipping rates are calculated at checkout based on your location, package weight and selected shipping method.
Order Tracking
Once your order has shipped, you will receive tracking information via email. Please allow up to 24 hours for tracking updates to appear.
Delays & Carrier Issues
Once an order has been handed over to the shipping carrier, we are not responsible for delays caused by the carrier, weather conditions, or other circumstances beyond our control. We appreciate your patience and understanding.
Incorrect Addresses
Please ensure all shipping information is entered correctly at checkout. we are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply for reshipment.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date. (or expected delivery date) so we can review the situation. Supporting photos and order details may be requested.
Final Sale Items
All clearance or final sale items are shipped as-is and are not eligible for replacement or refund.
Questions or Support
If you have any questions about your order, shipping or selecting the right tea for your needs, we're always happy to help. Please contact us at brittany@healandthrive.ca